Sometimes things may not go as planned; it is our intention to find a suitable solution for every situation. We advise you to first make any complaints known to us by emailing info@citea.nl.

If this does not lead to a resolution, it is possible to register your dispute for mediation via WebwinkelKeur at https://www.webwinkelkeur.nl/kennisbank/consumenten/geschil. Additionally, for consumers in the EU, it is also possible to lodge complaints via the Online Dispute Resolution (ODR) platform of the European Commission. This ODR platform can be found at http://ec.europa.eu/odr. If your complaint has not yet been dealt with elsewhere, you are free to submit your complaint via the platform of the European Union