Our system is designed to process orders quickly so they get to you as soon as possible. This means that once an order has been placed, we cannot cancel it or change any of the items purchased. Sometimes we can change the shipping or billing address, so please contact us as soon as possible.

If your order was partially processed, it means that one or more items were not shipped with the rest of your order because they were out of stock.

As soon as the order left our warehouse, the missing item is marked as a 'backorder', which you can also find on the packing slip. You will then receive the missing item as a follow-up shipment as soon as possible.

If possible, we will make your order into a letterbox package, so you don't have to stay at home.

If there are more or larger items, it will be a parcel.

In both cases you will receive a tracking code by email with which you can follow the journey of your package.

Please see our Refund Policy page for more information.

At CiTea.nl you can shop 24/7 - 365.

If you still want to buy tea in a shop, please contact us so we can refer you to the nearest sales point.

You can contact our Service Team for this.

If you receive an error message regarding your billing address , please verify that the address you entered exactly matches the address associated with your credit card.

If you receive an error message regarding your shipping address , please check that the address you entered is correct.

If the error persists, you may consider having your order delivered to your neighbors, work, or acquaintances.

If you would still like to discuss this with us, please contact our Service Team .

We accept:

• iDeal
• VVV Gift Card
• Other gift cards
• Visa
• MasterCard
• American Express
• Bank Cards
• Visa Debit
• Apple Pay
• PayPal
• Belfius
• Immediately
• Giropay
• CiTea gift vouchers

After adding your items to your cart, select 'Checkout', then enter your shipping details.

Select a Payment Method, in the 'Discount Code or Gift Card' box enter your code, click 'Apply', then you will see the total price.

If your card does not cover the full amount, you can pay the remaining amount with another gift card or with an accepted credit card.

If your order value is less than the full amount of your gift card, the remaining credit will remain valid for a subsequent visit.

Sure! We ship worldwide and provide the correct customs information so that your package is delivered as quickly as possible.

You can purchase a CiTea e-gift card by visiting our Gift Card page.

Please note that other gift cards are not valid payment methods when purchasing a CiTea gift card.

If you have any questions regarding the purchase or status of a gift card, please contact our customer service team