When your order is received, we will get to work as soon as possible to prepare your package for shipment.

Delivery area
Your package can be shipped worldwide, including to embassy staff and military personnel on deployment.

Order deadline
Orders placed on weekdays before 16:00 are typically shipped the same day.

Payment in a secure environment
Choose the payment method that suits you best, such as:

• iDeal
• Credit Card
• Mastercard
• Visa
• American Express
• MultiSafepay
• Klarna
• Maestro
• Bank Transfer

Shipping costs
The prices listed do not include shipping costs. Shipping is free in the Netherlands for orders over €24.95. Actual shipping costs will be displayed in the shopping cart before checkout.

Delivery
Delivery is handled by the postal service or package delivery services like PostNL or GLS. Generally, delivery will occur on the next working day between 9:00 and 18:00. Unfortunately, we cannot guarantee the exact time of delivery.

We diligently do our best to deliver your order as soon as possible.

Delivery after ordering
As a rule, we deliver the next day between 09:00 and 18:00 hours.

Tracking delivery
Once your order has been handed over to the delivery service, you will receive an email with the delivery information at the address you have provided.

Is there something wrong with your order, or do you wish to exchange something? You can cancel your order up to 14 days after receipt without giving any reason, provided the seal has not been broken. If the seal is broken, your order is final and cannot be returned. If you decide to use your right of withdrawal, you have another 14 days after cancellation to return your product. You will then receive a full refund of the order amount, including shipping costs, if applicable. The costs for returning the item from your house to the web store are at your own expense. These costs are approximately €7.25 per package; please consult your carrier's website for exact rates. If you exercise your right of withdrawal, the product must be returned with all accessories supplied and, if reasonably possible, in its original condition and packaging. To use this right, you can contact us at info@citea.nl. We will then refund the due amount within 14 days after the registration of your return, provided the product has already been received in good order. Please provide at least the following information when registering your return:

• The name with which you placed the order
• The order number
• Reason for returning
  You will then receive from us the return address and a unique return number.