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*If your order is received by us before 4 p.m., we will ensure that it is shipped the same day. After this you will receive a Track & Trace code at the specified email address, with which you can see when your package will arrive. In 99% of the cases, the package is delivered the next day in The Netherlands, in some cases your parcel may be delayed due to force majeure.
We understand that sometimes something just isn't right for you. Don't worry, you can return your order. Just send us a message at info@citea.nl and we'll help you quickly.
You can find our return policy here.
Did you know that tea doesn’t actually expire but loses its freshness over time? To keep your tea fresh, always store it in a cool, dry, and dark place, and ensure it’s well-sealed. To enjoy the best cup of tea, we recommend following these guidelines:
Teas and infusions with fruit and nuts: consume within 6 months of the purchase date.
Pure teas: consume within 12 months of the purchase date.
Natural flavors come from natural sources, such as essential oils, essences, or extracts. Artificial flavors are produced in a factory and do not involve any plants or fruits. They might taste similar but lack depth and nuance. We want to confidently drink our own tea and showcase the beauty of nature, which is why you’ll only find teas with natural ingredients in our selection.
Although we offer fantastic unflavored teas, we sometimes create a blend that contains flavorings. In fact, that’s the reason some of our favorite blends taste so delicious! Keep in mind that, no matter how strong the flavor is, the actual amount of flavoring in a brewed cup of tea is almost negligible — about 0.001%. But if flavorings aren’t your thing, you still have plenty of options. We have more than 40 unflavored blends like this one… and that number is always growing!
You’re in the right place! Depending on the type of tea and ingredients, we recommend different steeping times and temperatures to ensure the flavors are just right. You can find our recommended steeping instructions on each tea’s product page.
Most of our teas contain little to no sugar, carbohydrates, or calories. When they do, it’s from natural sugars (like in teas with pineapple) and always less than 5% of the sugar found in most fruit juices or other ready-to-drink beverages on the market, making them a healthier alternative. For more detailed information, check the “Ingredients” section for each tea.
While most of our teas do not contain gluten, they are not made in dedicated gluten-free facilities and are not certified gluten-free. Please carefully check the ingredient and allergen lists, and consult your healthcare provider if you are unsure.
And yes, we have a huge selection of vegan teas! Shop our vegan tea selection here.
Each tea’s product page includes a list of ingredients and mentions any major allergens. Please read everything carefully. If you have an allergy, we recommend consulting your healthcare provider before consuming any of our teas.
